Shipping Policy
At Cortana Store, we strive to ensure your orders are delivered promptly and securely. Below, you’ll find all the necessary information about our shipping process, delivery times, and policies.
Shipping Destinations
We currently ship to select countries. To check if we deliver to your location, please visit cortanastore.com and enter your shipping address during checkout.
Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery within 5-7 business days after processing.
- Express Shipping: Estimated delivery within 2-3 business days after processing.
Delivery times may vary depending on your location and any unforeseen delays (e.g., customs, weather, or carrier issues).
Shipping Costs
Shipping fees are calculated based on your order’s weight, destination, and selected shipping method. The exact cost will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email. You can monitor your package’s status by visiting cortanastore.com or the courier’s website.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment (additional fees may apply).
International Shipping & Customs
For international orders, customs fees, taxes, or import duties may apply. These charges are the customer’s responsibility and are not included in the order total.
Changes to Your Order
If you need to modify your shipping address or cancel an order, please contact us immediately. Once an order is processed, changes may not be possible.
For more details, visit our FAQ page or refer to our Terms & Conditions.